Payment and Cancellation Terms

Working draft pending professional legal review. Signed project proposals and contracts take precedence over this page.

Quotations

Every project starts with a written quotation in US dollars that states the scope, price and payment schedule. Quotations are valid for 30 days unless stated otherwise. Nothing is charged before you approve a quotation.

How you pay

We send a Stripe invoice or a Stripe-hosted payment link by email. You pay on Stripe's secure page; you do not need an account on our website and we never see your card details. A payment counts as received only once Stripe confirms it to us.

Charges are made in US dollars. Your bank or card issuer may apply its own currency conversion or international transaction fees, which are outside our control.

Standard projects: deposit and balance

50% deposit when you approve the quotation. Work is scheduled once the deposit is confirmed.
50% balance at the agreed final milestone, before launch or handover.

Larger custom projects use individually agreed milestones, each invoiced when reached. Invoices are due within 7 days unless your proposal says otherwise.

Refunds and cancellation of projects

If you cancel before any work has started, the deposit is refunded in full, less any non-refundable payment processing fees.
If you cancel after work has started, the deposit covers work completed up to that point and is generally non-refundable. If the completed work is worth more than the payments made, we invoice the difference based on the proposal.
Paid milestones are non-refundable once the corresponding deliverables have been approved.
If we cancel a project for reasons within our control, we refund payments for work not yet delivered.
If a project is paused by the client for more than 60 days, we may treat it as cancelled after giving written notice.

Care plan subscriptions

Care plans (Essential Care $99/month, Business Care $199/month, Growth Care $399/month) are optional monthly subscriptions billed in advance through Stripe. A plan starts only after you explicitly agree to the subscription on a Stripe-hosted page that shows the price and billing interval.

You can cancel at any time before your next billing date; you keep the plan until the end of the period you have paid for.
Monthly fees already paid are not refunded for partial months.
Unused support hours expire at the end of each billing period and do not roll over.
New functionality, major redesigns and third-party fees are not covered and are quoted separately.
We will give at least 30 days' notice of any price change, and you can cancel before it applies.

Failed payments and disputes

If a payment fails, Stripe may retry it and we will contact you. Work or care-plan services may be paused while an invoice is overdue. If you have a concern about a charge, please contact us first so we can resolve it quickly; you also keep any rights you have with your card issuer.

Taxes

Prices do not include taxes. Daniel Shammah Web Studio is operated from Malaysia; any tax that applies to an invoice is shown on the invoice. You are responsible for any taxes or duties that apply to you as the buyer.